FREQUENTLY ASKED QUESTIONS
The eyewear and jewelry you see in our product images are a true representation of what you’ll receive. However, due to natural variations in materials (like gemstone inclusions, metal finishes) and minor differences in monitor color calibration, there might be slight visual discrepancies. Rest assured, the overall design, quality, and specifications will match the description.
Care instructions for each piece are included in the product description page. For eyewear, you’ll find tips on cleaning lenses and maintaining frames. For jewelry, there are guidelines on storing, cleaning, and avoiding damage from chemicals or harsh conditions. You can also reach out to our customer service for personalized care advice.
If you’re not satisfied with your purchase, you can initiate a return within 30 days of delivery. Ensure the item is in its original condition, with all tags and packaging intact. Visit our “Returns & Exchanges” page on the website, fill out the return form, and follow the instructions for shipping the item back. Once we receive and inspect the return, we’ll process a refund or exchange as per your request.
We regularly monitor inventory, and most out-of-stock eyewear and jewelry items are restocked within 2–4 weeks. You can click the “Notify Me When Available” button on the product page to receive an email alert as soon as the item is back in stock. For limited-edition pieces, we’ll clearly note if they’re final stock.
We ship our eyewear and jewelry orders to most countries and regions worldwide. During checkout, you can enter your shipping address, and we’ll calculate the shipping options available for your location, including standard and expedited delivery. For specific inquiries about shipping to remote areas, contact our customer service team.
